CECIL AMEY TERMS & CONDITIONS

25% OFF second pair
Buy a new pair of spectacles (frame and lenses) and Receive a 25% discount Off a second pair with the same prescription. Second pair must be for the same customer. Can be purchased any time within 9 months of the first pair. The discount will be given to the lower priced spectacles *
Children’s or EYEDEAL ranges are excluded from this offer.
Cannot be used in conjunction with any other offer.

VAT

The total cost to you of the provision and dispensing of your spectacles or corrective lenses by Cecil Amey Ltd is a combination of:

A charge for professional dispensing services, being 70% of the total cost
A charge for goods being 30% of the total cost
VAT at 20% is included in the goods element. The professional dispensing services are exempt from VAT and therefore attract no VAT. The split of 70% and 30% does not necessarily reflect the actual breakdown of VAT able/exempt fees for a particular individual pair of spectacles or corrective lenses. Whilst in the interest of transparency we show prices and product costs separately we are primarily providers of clinical and professional services and have a duty of care unlike normal retailers and thus we are unable to supply frames or lenses without the attendant professional charges.

1. Terms and Conditions

1.1 These Terms and conditions apply in any dealings with Cecil Amey ltd, whether within the practices, on the telephone or when using the websites www.cecilamey.co.uk.

1.2 These Terms and Conditions in combination with an order, constitute a complete agreement between Cecil Amey Ltd and the patient / customer. Our acceptance of an order together with full or part payment constitutes a legally binding contract between us with additional terms and conditions below. This contract is subject to and governed by UK National law.

2. Conditions of Sale

2.1 Customers must be at least 16 years of age.

2.2 If purchasing a prescriptive pair of spectacles or contact lenses the customer / patient must have a valid UK prescription. A copy of this prescription must be provided to us and our Dispensing Opticians will have absolute discretion as to whether or not we accept the order. During this process they may need to contact you or your optician to request further information. They may also request that you visit us to take special measurements or to attend for an eye examination.

3. Price & Payment

3.1 The price payable for the goods you order is as set out at the time you place your order plus any charges for carriage and insurance as set out in the order.

3.2 We will endeavour to ensure the accuracy of the prices and price related information stated are correct. However, we cannot guarantee that we will not make a mistake or misprice an item inadvertently. If this is the case, we will notify you of the error before your order is processed. You will then have the choice to either accept the correct price or to cancel your order and receive a refund.

3.3 The total cost to you of the provision and dispensing of spectacles, spectacle frames, lenses or contact lenses by Cecil Amey Ltd is a combination of: (i) A contract and charge for professional fees and services and (ii) a contract and charge for goods. The total cost is made up as follows: (i) Cost of goods including VAT and (ii) professional fees (services) exempt of VAT. VAT is payable on the goods at the rate of 20%. The services are exempt from VAT. A fully itemised breakdown will be provided as declared to HM Revenue & Customs.

4. Goods ordered from the practice

4.1 Once an order for spectacles or contact lenses has been placed, they go into production without delay and cannot be cancelled or refunded.

4.2 In the event that you place an order for spectacle lenses or contact lenses which subsequently turn out to be unavailable in your prescription, our Opticians will find the closest possible alternative within the same price range that suits your prescriptive requirements. If our Opticians cannot find a suitable, similar product, within the same price range they will contact you to discuss alternative solutions.

4.3 Certain spectacle lenses and contact lenses are available with a non-tolerance warranty or exchange option meaning they can be exchanged for alternative goods to the same value providing they are returned within the manufacturer’s stipulated period (usually between 30 and 90 days). Administration fees may apply when items are returned or exchanged. We cannot exchange or credit products which have been damaged or products returned after the manufacturers stipulated period.

4.4 If the spectacle frames or sunglasses you have ordered are not available, we will contact you to give you a choice to receive an alternative or a credit or refund.

4.5 Re-Glazing your own frame or making any alterations or repairs to your spectacles or contact lenses can only be done at your own risk and will incur a professional fee.

4.6 In the event that your spectacle frame should break whilst being re-glazed, and your new lenses have been cut to a shape that cannot be re-cut to fit an alternative frame, you will need to purchase a second pair of spectacle lenses as well as a new frame.

4.7 A minimum initial payment of 50% is required before ordering goods in the practice and the balance of payment must be made on collection of goods.

4.8 When an order is complete and the goods are ready for collection notification is made by SMS text, telephone or e-mail. Goods should be collected within thirty days of order completion notification. Items not collected within 3 months of order completion notification will be dismantled or disposed of and any initial payment taken will be forfeited.

5. Professional Fees

5.1 When booking an eye examination, contact lens consultation or any other professional service you are making a contractual agreement to pay our professional fees. Missed appointments are chargeable and surcharges will be made for extended appointments, additional tests, investigations or reports at every visit.

5.2 Fees are payable at the time of your appointment and cannot be refunded or exchanged.

6. Liability

6.1 If you notify us of a defect or fault with any goods supplied by Cecil Amey Ltd, within the manufacturer’s warranty period, we will act on your behalf with our supplier/s to request replacement or repair to any goods that are faulty or defective. We will not accept any liability for faults or defects arising from wear and tear, willful or accidental damage or for faults or defects notified after the manufacturer’s warranty period.

6.2 In the event that goods we have supplied are subsequently found to be faulty, within the manufacturer’s warranty period but a repair is not possible and a replacement is not available, we will issue a credit for the value of the goods which may be used towards any goods or services that we provide.

6.3 We will not be liable for any inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to any goods we supply and we shall have no liability to pay any money by way of compensation other than any refund we may chose to make under these terms and conditions.

6.4 We shall have no liability for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes.)

7. General

7.1 If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with United Kingdom law.

7.2 From time to time Cecil Amey Ltd may offer various discounts and special offers and the following points should be noted: (i) Unless specifically stated no two offers may be used in conjunction. (ii) Discounts will be given against the cost of goods not our professional fees or services.

8. Computer Viruses

8.1 We believe that this site is virus free and protected though it is possible that the site may be hacked or infected at any time. It therefore remains the responsibility of the user to ensure that use of this site and it’s links internally and externally do not harm their computer system.

8.2 No liability will be accepted for any direct or indirect damage to any computer system, digital hardware or software or for any inconvenience, disappointment, indirect or consequential loss or damage arising from use of this site or from any email or other digital communication emanating from Cecil Amey Ltd or any of its web domains, sub domains, social networking accounts, servers, computers or other digital hardware or software in any eventuality.

9.Cancellation Policy
If you need to cancel your appointment for Eye Care or Hearing Care services we respectfully request at least 24 hours notice.

Any cancellation or reschedule made less than 24 hours prior to the appointment will be subject to a cancellation fee. The amount of the fee will be equal to the reserved appointment fee of £45.00

Hearing Care T&Cs

1, Cecil Amey Free hearing checks
Free hearing checks are available for over 18s only. Only one free hearing check per Cecil Amey Patient per year. We reserve the right to cancel or vary this offer at any time without notice. Charges apply for non Cecil Amey patients.

2.Cecil Amey money-back guarantee
If you are not happy with your Hearing aids we offer a full, money-back guarantee within 60 days of purchase.

3.Cecil Amey Hearing aid warranties
Cecil Amey Hearing aids come with a 5 year product warranty.
Our warranty covers your hearing aid(s) against malfunction, breakdown and faulty workmanship. The warranty does not cover items such as ear moulds, receivers, remote controls or Bluetooth accessories.Repairs or re-shells required due to misuse, accidental damage or loss of hearing aid are not covered by the warranty and would be chargeable. In addition, faults due to unauthorised repairs, wax or moisture are not covered by the warranty.

Nothing in these conditions will reduce your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights, you can contact your local Trading Standards Service or Citizens Advice Bureau.

4.Cancellation Policy
If you need to cancel your appointment for Eye Care or Hearing Care services we respectfully request at least 24 hours notice.

Any cancellation or reschedule made less than 24 hours prior to the appointment will be subject to a cancellation fee. The amount of the fee will be equal to the reserved appointment fee of £42.00

VAT – Hearing
The total cost to you of the provision and dispensing of your hearing aids by Cecil Amey Ltd is a combination of:

A charge for professional dispensing services, being 67.5% of the total cost
A charge for goods being 32.5% of the total cost
VAT at 20% is included in the goods element. The professional dispensing services are exempt from VAT and therefore attract no VAT. The split of 67.5% and 32.5% does not necessarily reflect the actual breakdown of VAT able/exempt fees for a particular individual hearing aid. Whilst in the interest of transparency we show prices and product costs separately we are primarily providers of clinical and professional services and have a duty of care unlike normal retailers and thus we are unable to supply hearing aids without the attendant professional charges.